​​Student Services

Student-servicesPH

Student Services

The initial point of contact to access information is through our Student Services team. Please don’t hesitate to contact our friendly and helpful staff. No question or problem is too small! 

The team are available from 8.30 am to 4.30 pm by email at studentservices@hillsroad.ac.uk 

They will be able to help you with all current student issues and advise you on matters from lockers and lab coats to academic worries or pastoral concerns. 

College reception

The main College reception is open from 8 am to 5 pm Monday to Thursday and 8 am to 4.30 pm on Friday during term time; there is an answerphone so that messages may be left when reception is closed or when the phone lines are busy.

Reception staff can also help you with most queries and will direct your call appropriately, they can be contacted on 01223 247251.

Reporting absence

Please note that any routine medical and dental appointments should be made outside timetabled lesson times. It is understood that some specialist clinics allow slim flexibility regarding appointment times, but the expectation is that very little lesson time should be missed for medical appointments other than those for which there is no choice available.

In Year 13, we encourage students to attend Open Days at universities which they are interested in attending. Many universities provide a choice of dates for their Open Days including weekends and holiday times. Students are allowed to take up to two authorised absence days to attend Open Days in Year 13 but should otherwise plan their visits outside term time days.

Students are expected to self-certificate any unplanned absences of between 1-3 days and are issued with guidelines on how to do this. Please see the table below for the instructions issued to students on how to account for their absences.


Type of absence    
                                      
Action                                                                                  
Unplanned absence from College for 1-3 days Certificate the absence on the day of absence by logging on to the College system using remote access.
Or email: absence@hillsroad.ac.uk
Or call 01223 278065 and leave a message
Unplanned absence from College for more than 3 days Parent/guardian required to contact the College, to give student's name, tutor group and reason for absence.
Or email: absence@hillsroad.ac.uk
Or call 01223 278065 and leave a message
Feeling unwell whilst at College and unable to attend lessons. Speak to a member of the Student Services Team and sign out. If a student forgets to sign out, their absence will be unauthorized
Knowledge of absence from College for a medical/dental appointment. Certificate or inform a member of the Student Services Team before the event.
Or email absence@hillsroad.ac.uk
Or leave a message on 01223 278065.
Attending a university open day (maximum of 2 open days in College teaching time) Certificate or inform a member of the Student Services Team before the event.
If a student wants to ask for up to 3 days off College, for an educational activity not organised by the College, The student will need to discuss this with their tutor. This must be done with as much notice as possible. Complete the planned absence form which your tutor can supply.
If a student is late for a lesson and the teacher marks the student absent Ask the teacher to amend the register or send an email to the teacher asking them to amend the register, cc your email to absence@hillsroad.ac.uk.
If the register is not changed within 48 hours please speak to a member of the Student Services Team.
If a student is on a College trip or playing College sport and they are marked absent from lessons Ask the teacher organising the trip to amend the register or send and email to the teacher asking them to amend the register, cc your email to absence@hillsroad.ac.uk.
If the register is not changed within 48 hours please speak to a member the Student Services Team
If there isn't an appropriate option in the dropdown box to certificate your absence e.g. you are attending a funeral Speak to a member of the Student Services Team
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