We hope that your daughter or son will be happy and successful at Hills Road and that you will also be satisfied with your own experience as a parent. Nevertheless, we understand that there may be times when we don’t get everything right and we shall listen carefully to any feedback which you may have about the College.
At regular intervals we shall ask students and others how successful we have been. The findings from surveys and the action that the College intends to take in response will be summarised and made available here
If you feel dissatisfied about anything, you are invited to discuss the matter with an appropriate member of staff. For example, an informal approach to your daughter’s/son’s tutor or to the Head of Year or Director of Student Support may be sufficient to settle the matter.
Should you remain dissatisfied and wish to make a formal complaint, please refer to the College’s complaints procedure
. You will receive an initial response within ten working days explaining how your complaint is to be handled.