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Adult Education: Frequently asked questions
How soon can I enrol onto a course?
You are able to enrol in December for courses starting in the spring term, in March for courses starting in the summer term and in July for courses starting in the autumn term.
Which level is right for me?
There are guidelines which should be followed to optimise your learning experience at Hills Road. The guidelines vary between different courses, for example, we offer a progression route for Language and Art & Design courses. Please contact the Adult Education team for more information, telephone 01223 278022
Why do you close some courses?
Closed courses are determined at the discretion of the College. Some courses are, unfortunately, closed due to a lack of viable student enrolments or to unforeseen circumstances. Occasionaly, the start of such courses may be delayed by one week to enable further enrolments. However, if courses fail to reach viability, students will be informed as soon as possible, given guidance with regards to other courses available and/or refunded the full tuition fee.
What is the latest date I can enrol?
Provided that the course isn’t already full, you can apply up to when the course starts and if you miss the start, you can enrol after that for a further couple of weeks. After the half-term you may be able to attend at the discretion of the tutor and pay fifty per cent only. This applies to courses with a duration of 12 weeks or more.
I cannot afford to pay for the entire course, can I pay by instalments?
Payments for long courses can be divided into two instalments for instance GCSEs and A level. Counselling courses can be paid in three instalments, one at enrolment, one in December and the last one in February. Please apply separately, in writing, if you have any special requirements.
My company has offered to pay for the course, how do I arrange this?
When you complete our enrolment form, we ask you to provide details of the organisation who will be paying for the course. We then invoice the relevant organisation.
How will I know if the course is running or not?
We will write to you just before your course is due to start. Unfortunately, we are unable to run courses where the number of students is too low. We need a minimum of 12 students to enrol onto a course to make it viable, however we can't guarantee this until the week before the course is due to start.
I have paid for my course, when will I next hear from you?
In order to be cost effective, we will send receipts together with a welcome pack, which will be posted to you a week prior to the start date of each course. Should the course be cancelled, we will contact you to offer an alternative or a full refund will given.
What materials do I need to bring to the course?
Information about materials required for your course is on the course information sheet available either on our website under the 'materials' tab in the course details or by telephoning the Adult Education Team on 01223 278002.
Will I be able to talk to the tutor who is running the course?
Before enrolment, the Adult education team and the subject coordinators are available to give you guidance about our courses. You can talk to a tutor and/or a subject coordinator during our enrolment evenings.
I am not enjoying my course, what can I do?
We will ask you to talk to the tutor to see whether some changes to the course structure would be beneficial to you. However, if this is still not satisfactory, we will try and find an alternative course for you. If this is not available, we will offer you a voucher which you or your close family can redeem the following term.
The course I enrolled on is the wrong level for me, can I move to another course?
Yes you can be transferred to another level so long as the class below or above your level is not full. Class sizes do not exceed 20 students.
I can no longer attend the course I enrolled onto, can I have a refund?
If you have never attended the class, you will be refunded in full so long as you call before the course starts. However, if you have already attended classes you will ask you to give us your reasons for withdrawing in writing . Refunds are given on medical grounds. You will be charged for the lessons attended and be offered you a voucher or a part-refund for the balance.
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